After a guest visited Wilmot for the first time over Martin Luther King weekend and incurred a long wait to get tickets and skis, they sent an email about their experience, to which Erica responded. The guest provided this feedback: "Her level of customer service was amazing. She went over and above making sure my next visit to Wilmot was great. I visited again this past weekend and it was perfect. Erica’s desire to change my perception of Wilmot and her actions to make up for a bad first impression went above and beyond. I can’t remember the last time I’ve been treated so well by an organization and because of that I feel that Erica deserved recognition. Her actions definitely won back a Wilmot customer."

Thank you for your EpicService, Erica!